Hours of Operation: Monday thru Friday 10:00A.M. to 4:00P.M. Eastern Standard Time
All Other Hours We Are With Clients – So Please Leave A Message
ORDER STATUS AND HISTORY:
We will send updates regarding the status of your order to the e-mail address you provided when ordering including shipping confirmation.
Order Cancellation: You may cancel any order as long as the order status is “in process.” Please remember that if your order status is “shipped”, it cannot be canceled.
EXCHANGES AND RETURNS:
We want you to be completely happy with your order. If you are unsatisfied for any reason, please return your purchase for an exchange or credit.
Damaged Shipments: Product(s) damaged during shipping will be replaced at no charge. Save the package and all contents and follow the return instructions below. Replacement product(s) will be shipped via standard ground shipping at no charge, once we receive your return package.
Exchanges: We apologize if J.0.Y. sent you product(s) in error. We will gladly send you the proper selection once we receive your return, providing the item(s) is unopened, in its original packaging and not damaged. We will also reimburse you the shipping fees on the original purchase. Please follow the return instructions below.
Return: You may return all items within 14 days from date of purchase with a full refund as long as the items are unopened and in its original packaging and not damaged. Unfortunately, J.O.Y. cannot refund the original shipping and handling fees, nor can we pay for the shipping and handling costs of the return.
Please allow up to 21 days for us to receive and process your refund. We will contact you via e-mail to inform you that the refund has been issued.
Return Instructions: Carefully package the item(s) in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s). Please enclose the original packing slip.
When Returning Your Product:
Insuring your package protects you in case the items are damaged or lost in transit.
Order Cancellation: You may cancel any order as long as the order status is “in process”. If order status is “shipped”, it cannot be canceled.
Credit Cards: We accept MasterCard, Visa, Discover, and American Express.
Gift Certificates: To redeem a gift certificate, select a gift and begin the ordering process. You will be asked for your certificate number at checkout. Even if the amount of your certificate is greater than the amount of your purchase, we’ll still need your credit card to process your order. After you enter your credit card number, you will see a box marked Gift Certificate. Simply enter your gift certificate code, and when you are finished, click the Submit Information button. The amount of the certificate will then be deducted from your final order total. Please use only one certificate per order.
Order Turnaround Time: Standard shipping orders are shipped within 24 hours, Monday through Friday. Orders placed on Saturday, Sundays and Holidays are shipped the following business day.
Standard ground shipments will take 1-6 business days to arrive depending on which state you ship to. 2-Day and Next Day deliveries will arrive within 2 business days or the next business day. Please allow extra time when shipping to remote rural area. When your order ships you will receive a shipping confirmation e-mail with a tracking number notifying you that your order has been shipped.
Please provide a physical street address, as we cannot ship to P.O. Boxes.
Privacy Statement for www.JOYJourneyOfYou.com
This privacy statement covers the site joyjourneyofyou.com
J.O.Y. Journey of you is committed to protecting your privacy on line and has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices. By using our site you are agreeing to the terms and conditions outlined below. If you do not agree to our terms and conditions, we request that you do not use our site.
Protecting Your Privacy:
We respect your privacy as an online visitor to our site and only collect personally identifiable data such as names, addresses, e-mail addresses, etc. when you submit such information to us voluntarily as when you request information or to receive electronic newsletters, for example. Any information gathered in this process may be used by us and any related entities that are involved in the operation of this site for internal purposes and is not sold or transferred to third parties. Should you post information to any online bulletin board, chat room, newsgroup or other public forum, if any; within our site we will be unable to protect it. It is important to understand that if you voluntarily disclose personal information (E-mail address, medical conditions, etc.) on bulletin boards or in public viewing areas -at this site (if any) or any other site -that such information can be collected and used by others and may result in unsolicited messages from other participants or parties.
The shopping cart portion of our site employs state-of-the-art computer encryption (Secure Socket Layer) technology, a widely accepted e-commerce protocol, and other security measures to protect against the loss, misuse and alteration of the information under our control. Despite these safeguards, we cannot guarantee that our security will not be breached by new technology or techniques, or the unique application of established methods. We continue to make every effect to keep up with the most current security measures that will safeguard your information to the best of our ability.
The Information We Collect:
Our site may use other forms for customers to request information, products, and services. We collect visitor’s contact information (like their email address). Contact information from the form is used to follow up on orders and send requested information about our company to our prospective and existing customers. Users may opt-out of receiving future mailings by sending us an email stating so. This may be done by using the link provided at the bottom of our mailings or by emailing firstname.lastname@example.org
Our store’s servers capture IP address, browser type, and referring URL, which is transmitted by your browser. This information is used to gather statistical information in an aggregate form to determine how people use our website and to improve our services for you.
Financial information we collect:
Financial information that is collected is used to bill the user for products and services. All customer information received by the company is stored in a secure data environment. We will not give, sell, rent, or loan any identifiable personal information to any third party.
Usage by Minors:
Joyjourneyofyou.com cannot prohibit minors from visiting this site. We must rely on parents, guardians and those responsible for supervising children and teenagers to decide which materials are appropriate for such children and teenagers to view and/or purchase. The company requires that all purchases on the site be made by adults 18 years of age or older and all users who provide personal information to
Joyjourneyofyou.com be 18 years of age or older.
Changes in this Privacy Statement:
J.O.Y. Journey of You
960 Arthur Godfrey Rd. Suite #208, Miami Beach, FL 33140